Privacy Policy

Immaculate Pools ("we," "us," or "our") respects your privacy. This page explains what information we collect through our website, how we use it, and the choices you have. This policy is written in plain language on purpose — if anything is unclear, contact us directly using the information at the bottom of this page.

Information We Collect

When you submit our quote request form, we collect the information you provide directly: your name, phone number, email address, property address, details about your pool, and any photos you choose to upload. We only use this information to prepare an accurate quote and to contact you about your request.

Our website also uses Google Analytics, which automatically collects general, non-identifying information about site visits — such as which pages are viewed, how long visitors stay, and general location data (typically city or region level, not a precise address). This helps us understand how people find and use our site. Google Analytics does not receive the personal information you submit through our quote form.

How We Use Your Information

• To respond to your quote request and provide pricing
• To schedule and coordinate service visits
• To communicate with you about your account or service history
• To improve our website and understand general visitor trends

How We Don't Use Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share the photos or details you submit with anyone outside of Immaculate Pools, except as described below.

Third-Party Services

Our quote form is processed through Netlify's form handling service, which securely stores submissions (including uploaded photos) so we can access them. Our website is hosted on Netlify's infrastructure. We use Google Analytics for basic site traffic insights. Each of these providers has their own privacy practices governing the data that passes through their systems.

Data Retention

We retain quote request information for as long as reasonably necessary to respond to your inquiry and, if you become a customer, to maintain your service records. You can request that we delete your information at any time by contacting us directly.

Your Choices

You can decline to submit photos or optional fields on our quote form — only name, phone, email, address, and service type are required. You can also opt out of Google Analytics tracking using browser tools such as the Google Analytics Opt-out Browser Add-on.

Children's Privacy

Our website and services are intended for adults arranging pool service for their property. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time as our business or the tools we use change. The "last updated" date at the top of this page will reflect the most recent revision.

Contact Us

If you have questions about this policy or want to request that your information be corrected or deleted, reach out:

Immaculate Pools
Phone: (973) 296-6207
Email: Chris@immaculatepoolservice.com